Return and exchange

• Return and exchange
  1. Upon delivery of the ordered goods by the courier company, the Customer undertakes to carefully examine the goods and refuse to receive them in the presence and in front of the courier if the price of the goods does not correspond to the one indicated in the electronic store for cash on delivery delivery or the delivered goods are different from the one ordered by the Customer.

In case of refusal to receive the goods for any of the stated reasons, the Customer signs a protocol in the presence of the courier, which describes the reason for the refusal and immediately informs the Supplier about this at +359876799288 or at Office@Estemarfa.ro only in English

If the Customer refuses to receive the delivered goods outside of the cases described above, the refusal is considered unfounded and the Customer is obliged to pay the costs of delivery and return of the goods.

2. The Customer will bear all direct costs of returning Products offered by TMT Solution in the event that it cancels the Contract and states this within the cancellation period provided by the Seller.

3. The Seller undertakes to refund the paid price of the Contract, which the Client has renounced within 14 (fourteen) days from the date on which he received the notification or the return of the goods by the Client that he is renouncing the Contract. The amount will be refunded to a bank account additionally provided by the Customer described in the refund request. Payments made by means of commodity/consumer credits will be refunded after termination of the consumer credit contract and recalculation of credit installments - most often to the bank account from which the amounts for the credit installments were received or in another way determined by the bank that granted the credit. Payments made by bank cards will be refunded to the cards with which the payment was made

4. The seller has the right to delay the refund of the amount in cases of cancellation of the concluded Contract until the receipt of the sold goods.

5. Only those customers who have the status of Consumer within the meaning of the Consumer Protection Act have the right to withdraw from the concluded contract

6 According to the distance sales contract, any customer who is a consumer can return the product in an undamaged commercial condition without indicating an objective reason for a complaint within 14 days from the date of receipt of the goods or from the date of conclusion of the contract - in the case of a service contract. Where the customer has ordered multiple goods in one order, which are delivered separately, from the date the customer accepts the last goods, the shipping costs for returning the goods are the responsibility of the customer.

7. Other grounds for cancellation of the remote contract by the client are:

A) Existence of a significant functional discrepancy with the description of the goods available on the site. In this case, the customer has the right to choose between a refund or replacement of the product with another of a different brand or model and correction of the price difference. The costs of returning the goods are borne by the Seller .

B) Confused product on delivery. If the customer finds that the goods delivered by the courier are different from the ones he ordered, he can return them to the courier so that a correct one can be sent to him. Shipping costs are borne by the Seller

C) The Customer is obliged to inform the Seller of his intention to return the purchased goods or to withdraw from the remote contract, stating his decision unequivocally within the specified period. To exercise the right of withdrawal, the customer must use the Complaints request on the SITE

8. The Customer is obliged to store the goods received from the Seller, their quality and safety during the period under Art. 55, paragraph 1 of the Consumer Protection Act. In order for the purchased products to be returned, it is a mandatory condition that they are in good commercial condition, without being used and without the integrity of the packaging being damaged. The products must be as they were received by the customer.

9. On the basis of Art. 55 para. 4 of the PPE, the Supplier has the right to reimburse the Customer for the reduced value of the purchased goods. The supplier has the right to deduct from the amount paid up to 60% and reimburse the customer the remaining value as follows: 30% in the case of goods in poor commercial condition - impossibility of being sold for a new product (damaged packaging, torn/detached factory sticker from the manufacturer ), 45% in case of incomplete or missing packaging, 60% when the product has signs of wear or in its incomplete set/missing accompanying accessories/.

10. In the event that the payment was made with a bank card, the refund is carried out by ordering a reverse operation on the card with which the payment was made within 14 days.

11. The right of refusal does not apply in the following cases:

• for the delivery of goods made to the order of the user or according to his individual requirements
• for the delivery of goods which, due to their nature, may deteriorate in quality or have a short shelf life
• for the delivery of sealed goods which have been unsealed after their delivery and cannot be returned for hygiene or health protection reasons;
• for the delivery of goods which, after being delivered and due to their nature, have become mixed with other goods from which they cannot be separated
• for the supply of sealed audio or video recordings or sealed computer software that has been unsealed after delivery, including activation codes for software licenses, software features or virtual means of payment
• for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts for the delivery of such publications
• in the provision of digital content that is not delivered on a tangible medium, when the performance has begun with the express consent of the user, who has confirmed that he knows that he will thereby lose his right of withdrawal
• all other cases listed in Article 57 of the LAW ON CONSUMER PROTECTION

Goods sent to TMT Solution with cash on delivery will not be accepted.